Frequently Asked Questions
Find answers to common questions about our products, services, and business processes
Can’t find your answer? Contact our support team
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Products & Specifications
Questions about product features, materials, dimensions, and technical specifications.
Ordering & Pricing
Information about minimum orders, pricing, quotes, and the ordering process.
Shipping & Delivery
Shipping options, delivery times, tracking, and logistics information.
Custom Products
Custom printing, branding, design services, and specialty packaging solutions.
Sustainability
Eco-friendly options, recycling programs, and environmental certifications.
Support & Service
Customer service, returns, warranty, and technical support questions.
Ordering & Pricing
What are your minimum order quantities?
Standard products: 1,000 units minimum. Custom printed products: 5,000+ pieces. Bulk orders over 50,000 units receive volume discounts. Contact us for specific MOQ requirements.
How do I request a quote?
Contact our sales team at +1 (972) 555-0123, email sales@gold-cattle-396497.hostingersite.com, or use our online contact form. Provide product details, quantities, and delivery location for accurate pricing.
What payment terms do you offer?
We accept major credit cards, wire transfers, and ACH payments. Established customers qualify for Net 30 terms with approved credit application. Prepayment discounts available.
Do you offer volume discounts?
Yes, volume pricing tiers start at 10,000 units with increasing discounts for larger quantities. Custom pricing available for annual contracts and bulk purchase agreements.
Shipping & Delivery
What are your standard delivery times?
Standard products: 2-3 business days. Custom products: 10-15 business days. Rush orders available with expedited fees. Actual times may vary based on location and order size.
Do you ship internationally?
Currently we ship within the United States and Canada. International shipping to other countries available for large orders. Contact us for international shipping quotes and requirements.
How do I track my order?
You’ll receive tracking information via email when your order ships. Track orders by calling customer service or emailing with your order number. Real-time updates available.
Can I arrange my own shipping?
Yes, we accommodate customer pickup and third-party freight arrangements. Provide shipping details when placing your order. Freight collect and prepaid options available.
Custom Products
What custom printing options do you offer?
We offer flexographic printing up to 6 colors, screen printing, and digital printing for smaller runs. Logo placement, full-color designs, and Pantone color matching available.
Do you provide design services?
Yes, our design team provides layout, artwork preparation, and brand consultation. We help optimize your design for the best printing results and visual impact.
Can I see samples before placing a large order?
Absolutely. We provide free samples of standard products and create prototypes for custom orders. Digital proofs and physical samples ensure your satisfaction before production.
What file formats do you accept for artwork?
We accept AI, EPS, PDF, and high-resolution PNG files. Vector formats preferred for best results. Our team can help convert or optimize files if needed.
Sustainability
What eco-friendly options do you offer?
We offer biodegradable bags, compostable products, recycled content options, and FSC-certified paper products. Our sustainability team can recommend the best eco-friendly alternatives.
Are your products recyclable?
Many of our plastic products are recyclable through standard programs. We provide recycling codes and disposal guidelines. Some products eligible for our take-back recycling program.
Do you have a recycling program?
Yes, we offer a comprehensive take-back program for large customers. Clean, unused products can be returned for recycling. Contact us about joining our recycling program.
What certifications support your sustainability claims?
Our eco-friendly products carry BPI certification for compostability, FSC certification for paper, and meet ASTM standards for biodegradability. Third-party verification available.
Support & Service
How can I contact customer support?
Phone: +1 (972) 555-0123 (Mon-Fri 7AM-6PM CST), Email: support@gold-cattle-396497.hostingersite.com, or use our online contact form. Emergency hotline: +1 (972) 555-0125 (24/7).
What is your return policy?
30-day returns on standard products in original condition. Custom products returnable only if defective. Return authorization required. See our Returns page for complete details.
Do you provide technical support?
Yes, our technical team provides application guidance, material recommendations, and troubleshooting support. Contact technical@gold-cattle-396497.hostingersite.com for specialized assistance.
What warranty coverage do you provide?
Standard products: 12-month warranty. Custom products: 6-month warranty. Industrial products: 18-month warranty. Coverage includes manufacturing defects and material failures. See our Warranty page.
Still Have Questions?
Can’t find the answer you’re looking for? Our customer service team is ready to help with any questions about our products or services.